RMA return process

Timechange Group promises customers a quality guarantee period of more than 90 days. During this period, if customers have any quality problems about any products sold by Taiqian Shares, please follow our RMA return process to ensure that we can provide you with The most timely solution.

If you have any questions about the quality of the goods we supply, please contact the corresponding sales representative as soon as possible and provide the following necessary documents:

1. Sales invoice and packing list, so that we can call the detailed information of the customer's suspected goods in the quality control database for the first time.

2. Please send a quality inspection report by email or fax, so that we can immediately contact the relevant manufacturers to inquire about quality issues and eliminate potential risks.

Taiqian promises to provide positive countermeasures and solutions/solutions within 24 hours of receiving RMA application from customers

For sample testing, we need customers to provide samples of quality goods in doubt and submit them to the original factory or a third-party authoritative testing agency for detailed testing and analysis to find the root cause of quality problems, so as to more effectively respond to quality risks.

If it is confirmed that the quality of the goods is defective, Taiqian promises that the customer will recall the goods in full and bear all transportation costs.

Customers can also download the following RMA application form, fill in and return it, so that we can grasp the detailed return information as soon as possible, and follow up to solve quality problems in a timely manner.

As an independent distributor of electronic components certified by ISO9001:2008, Taiqian will record all return/inspection processes in detail, execute relevant "non-conformity report" and "corrective and preventive action report" processes, and archive internal control documents to prevent eradication. Similar accidents occurred again.

Tel:86-0571-86156339    E-mail:steven@timechange-elec.com
Home        About        Culture        Main        Quality        Technical        Job        Message
online service